Privacy Policy

1. Information We Collect

We may collect and process the following categories of information:

• Account and Profile Information: such as your name, email address, role, company or entity details, and account preferences.
• Business and Operational Data: including purchase orders, bills, payments, shipments, product identifiers such as SKU, ASIN, FNSKU, and UPC, and other related records added to the platform.
• Usage and Technical Information: such as log data, IP address, browser type, device information, and activity data used for security, diagnostics, troubleshooting, and service improvement.
• Files and Attachments: including documents, images, and other content uploaded by authorized users within an account.

2. How We Use Information

We use personal and business information for the following purposes:

• To provide, operate, maintain, and improve eCom Central services.
• To authenticate users and manage account access, permissions, and security.
• To support workflows such as purchasing, billing, receiving, logistics, and reporting.
• To send service notices, product updates, and customer support communications.
• To detect, prevent, and investigate fraud, misuse, and security incidents.
• To comply with legal obligations and enforce our policies and terms.

3. Data Sharing

We do not sell your personal information. We may share information only where necessary and appropriate, including with:

• Service providers that help us host, maintain, secure, and operate the platform.
• Third-party services or integrations that you choose to connect or authorize.
• Regulators, authorities, or counterparties where required by law or legal process.

4. Data Storage and Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

5. Acceptable Use

When using the platform, you agree not to:

• Use the platform for unlawful, fraudulent, abusive, or harmful activities.
• Attempt to gain unauthorized access to systems, accounts, or data.
• Disrupt or interfere with platform performance, availability, or security.
• Upload malicious code, malware, viruses, or other harmful content.

6. Data Retention

We retain information only for as long as necessary to provide the service, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and applicable requirements.

7. Your Rights and Choices

Subject to applicable law, you may have the right to:

• Access, correct, or update your personal information.
• Request deletion of your personal information where permitted.
• Object to or restrict certain processing activities.
• Request a copy of your data in a portable format, where applicable.

To exercise these rights, please contact your account administrator or our support team through the appropriate support channel.

8. International Processing

Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards to protect personal data in connection with cross-border transfers.

9. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, practices, or legal obligations. Any material updates will be reflected by updating the effective date shown above.

10. Contact

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us through your usual eCom Central support channel.